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Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with BruBerri. We’re committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed the same day after payment is successfully received. During sales, holidays, or periods of high order volume, processing may take additional time.

You will receive a confirmation email after placing your order and a shipping confirmation with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We currently offer the following shipping options:

  • Standard Shipping: 4-6 business days

  • Expedited Shipping: 3-4 business days

  • Free Shipping: Available in USA only

Delivery estimates begin after your order has been processed and shipped. Delivery times are estimates and are not guaranteed. Unfortunately at this time we can not ship to Military addresses.

Shipping Costs

Free Standard Shipping in the USA.  Any other applicable shipping costs will be displayed before you complete your purchase.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after your order has been shipped.

Delayed or Lost Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier. Delays may occur due to weather, holidays, carrier issues, incorrect addresses, or other circumstances outside our control.

If your package appears to be delayed or lost, please contact us and provide your order number. We will do our best to assist you.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you realize that you entered an incorrect address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

International Shipping

We currently ship within the United States only.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery. Include your order number and photos of the damaged packaging and product so we can assist you.​

Return & Exchange Policy

Last updated: September 20, 2026

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.

  • Include original packaging, tags, and accessories, if applicable.

  • Be accompanied by proof of purchase or your order number.

Items that are damaged, used, altered, or returned without their original packaging may not be eligible for a refund.

Exchanges

If you received the wrong item, size, color, or a defective/damaged product, you may request an exchange within 30 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable option.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Gift cards

  • Personalized or custom-made items

  • Final-sale items

  • Items marked as non-returnable at the time of purchase

  • Used or damaged items that are not defective

Damaged or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and photos showing the issue so we can investigate and help resolve it.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item received from us.

How to Start a Return or Exchange

To request a return or exchange, please contact us with:

  • Your order number

  • The item(s) you wish to return or exchange

  • The reason for the return or exchange

  • Photos, if the item is damaged or defective

We will provide instructions for completing your return.

Policy Changes

We reserve the right to update or modify this Return & Exchange Policy at any time. Any changes will be posted on this page with the updated date.

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